Privacy policy

Maprium (“Maprium”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect personal data when you visit Maprium.com, contact us, request information about our products or services, or otherwise interact with us through our website.

1. Who We Are

Maprium provides technology solutions supporting the management and delivery of Managed Access Programs and related services within the life sciences sector.

For the purposes of applicable data protection law, Maprium is the controller of personal data collected directly through this website.

For privacy-related questions or requests, please contact us using the contact details provided on Maprium.com.

2. Information We Collect

We may collect personal data that you provide directly to us, including:

• your name;

• business email address;

• telephone number;

• company or organisation;

• job title;

• information contained in enquiries, forms or correspondence; and

• any other information you choose to provide to us.

We may also automatically collect limited technical information when you use our website, such as:

• IP address;

• browser and device type;

• operating system;

• pages visited;

• referring website;

• approximate geographic location;

• date and time of visits; and

• website interaction and usage information.

We may collect this information through cookies and similar technologies.

3. How We Use Your Information

We may use personal data collected through our website to:

• respond to enquiries and requests;

• provide information about Maprium and our products and services;

• communicate with prospective and existing customers, partners and other business contacts;

• operate, maintain and improve our website;

• understand how visitors use our website;

• measure the effectiveness of our marketing activities;

• maintain the security and integrity of our website and systems;

• comply with legal and regulatory obligations; and

• establish, exercise or defend legal claims.

Where permitted by law, we may also use your contact information to send you relevant business communications about Maprium. You can opt out of marketing communications at any time.

4. Legal Bases for Processing

Where the UK GDPR, EU GDPR or similar legislation applies, we process personal data on one or more of the following legal bases:

• Consent – where you have given us permission to process your information for a specific purpose.

• Legitimate interests – where processing is reasonably necessary for our business activities and those interests are not overridden by your rights and interests.

• Contract – where processing is necessary to enter into or perform a contract with you or your organisation.

• Legal obligation – where processing is necessary for us to comply with applicable law.

Where we rely on consent, you may withdraw that consent at any time.

5. Cookies and Analytics

Maprium.com may use cookies and similar technologies to operate the website, understand website usage and measure the effectiveness of our communications and marketing.

These may include essential cookies required for the website to function and, where permitted, analytics or marketing technologies.

Where required by applicable law, non-essential cookies will only be used after you have provided consent.

You can manage your cookie preferences through the cookie controls available on our website and through your browser settings.

6. Sharing Your Information

We may share personal data with trusted third parties where reasonably necessary to operate our business and website, including providers of:

• website hosting and infrastructure;

• customer relationship management systems;

• website analytics;

• communications and email services;

• security and monitoring services; and

• professional, legal and regulatory services.

These organisations may process personal data on our behalf and are required to protect it appropriately.

We may also disclose information where required by law, regulation, legal process or a competent regulatory or governmental authority.

If Maprium undergoes a merger, acquisition, financing, restructuring or sale of all or part of its business, personal data may be disclosed to relevant parties as part of that transaction, subject to appropriate confidentiality and data protection safeguards.

We do not sell personal data.

7. International Transfers

Some of our service providers may process personal data outside the European Economic Area or the United Kingdom.

Where personal data is transferred internationally, we take appropriate measures designed to ensure that it receives an adequate level of protection in accordance with applicable data protection law. These measures may include adequacy decisions, approved contractual safeguards or other legally recognised transfer mechanisms.

8. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, regulatory, accounting and reporting requirements.

Retention periods may vary depending on the nature of the information and our relationship with you.

9. Security

We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss or destruction.

However, no internet-based service or method of electronic storage can be guaranteed to be completely secure.

10. Your Data Protection Rights

Depending on where you are located, you may have rights in relation to your personal data, including the right to:

• request access to your personal data;

• request correction of inaccurate or incomplete information;

• request deletion of your personal data;

• object to or restrict certain processing;

• withdraw consent where processing is based on consent;

• request portability of certain personal data; and

• lodge a complaint with an appropriate data protection authority.

These rights may be subject to limitations or exemptions under applicable law.

To exercise your rights, please contact us using the contact details provided on Maprium.com.

If you are located in the European Economic Area, you also have the right to lodge a complaint with your relevant supervisory authority.

11. Third-Party Websites

Our website may contain links to websites operated by third parties. Maprium is not responsible for the privacy practices, security or content of those websites.

We recommend reviewing the privacy policy of any third-party website you visit.

12. Children's Privacy

Maprium.com is a business-to-business website and is not intended for children. We do not knowingly collect personal data from children through the website.

13. Healthcare and Patient Information

Maprium.com is a corporate and informational website and is not intended for the submission of patient information, medical records or other sensitive health information.

Please do not submit patient-identifiable information or medical information through general website contact forms.

Where Maprium processes personal data, including health-related information, in connection with services provided to customers or Managed Access Programs, that processing is governed by the applicable contractual, privacy and data protection arrangements for those services and is separate from the processing described in this website Privacy Policy.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, business activities, technology or legal requirements.

The latest version will be published on this page with the date on which it was last updated.

15. Contact Us

If you have questions about this Privacy Policy, how Maprium handles personal data, or wish to exercise your data protection rights, please contact us through the contact details provided on Maprium.com.